Brokers United
- Posted: 25 Oct 2024
- Location: New Plymouth
- Work Type: Part Time
- Classification: Real Estate & Property
Job Purpose:
The Facilities Manager at Clifton Rugby & Sports Club will oversee the club's accommodation & venue facilities, focusing on maximising rental opportunities, generating revenue, and promoting the facilities to nationwide businesses and communities. The role involves ensuring high operational standards, developing marketing strategies, and driving profitability through effective facility management and client relations.
You will be required to be at the facilities for arrival bookings but the admin side of the role can be done from home, or we can provide a office at the club in Tikorangi if desired.
Key Responsibilities:
1. Accommodation Management & Bookings:
- Manage the day-to-day operations of accommodation & venue facilities, ensuring they are maintained to a high standard.
- Develop and implement a rental strategy to maximize occupancy rates and revenue.
- Respond promptly to rental inquiries and manage booking systems, ensuring accurate records.
- Coordinate with guests, providing excellent customer service to foster long-term partnerships.
- Oversee facility maintenance, including regular checks, repairs, and liaising with club & contractors.
2. Marketing & Revenue Generation:
- Design and execute marketing campaigns to promote the club's accommodation & venue facilities to potential clients, including local businesses, sports teams, and event organisers.
- Develop promotional materials and utilise social media, online platforms, and partnerships to reach a wider audience.
- Identify new revenue opportunities, including events, partnerships, and targeted advertising to increase bookings.
- Monitor market trends and adjust pricing strategies to remain competitive and attract diverse clientele.
- Work with the club's marketing and events teams to drive engagement and interest in the facilities.
3. Financial Management & Reporting:
- Set and monitor budgets related to facility management, ensuring cost-effective operations.
- Regularly report to the Chairperson on occupancy rates, revenue performance, and marketing activities.
- Implement cost-saving measures without compromising service quality.
- Monitor client satisfaction and identify areas for improvement.
4. Facility Maintenance & Compliance:
- Ensure all accommodation facilities comply with health and safety regulations.
- Oversee regular cleaning, maintenance, and refurbishment programs.
- Work with contractors to ensure timely repairs and improvements are made to the facilities.
- Implement safety protocols and ensure the accommodation areas meet required standards.
Skills & Qualifications:
- Strong marketing and revenue generation skills, with a track record of increasing occupancy and profitability.
- Excellent communication and customer service skills, able to build and maintain client relationships.
- Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
- Knowledge of health and safety regulations related to accommodation facilities.
- Ability to work independently and as part of a team.
Desirable:
- Proven experience in facility management, hospitality, or property rental.
- Familiarity with managing accommodation or event spaces.
- Proficiency in using software to book dates & communicate with customers.
This role is pending receiving salary funding from partners, salary is negotiable for the right applicant & can also operate on a bonus per booking scheme.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
Do you have customer service experience?
Do you have experience in a role which requires relationship management experience?
The Facilities Manager at Clifton Rugby & Sports Club will oversee the club's accommodation & venue facilities, focusing on maximising rental opportunities, generating revenue, and promoting the facilities to nationwide businesses and communities. The role involves ensuring high operational standards, developing marketing strategies, and driving profitability through effective facility management and client relations.
You will be required to be at the facilities for arrival bookings but the admin side of the role can be done from home, or we can provide a office at the club in Tikorangi if desired.
Key Responsibilities:
1. Accommodation Management & Bookings:
- Manage the day-to-day operations of accommodation & venue facilities, ensuring they are maintained to a high standard.
- Develop and implement a rental strategy to maximize occupancy rates and revenue.
- Respond promptly to rental inquiries and manage booking systems, ensuring accurate records.
- Coordinate with guests, providing excellent customer service to foster long-term partnerships.
- Oversee facility maintenance, including regular checks, repairs, and liaising with club & contractors.
2. Marketing & Revenue Generation:
- Design and execute marketing campaigns to promote the club's accommodation & venue facilities to potential clients, including local businesses, sports teams, and event organisers.
- Develop promotional materials and utilise social media, online platforms, and partnerships to reach a wider audience.
- Identify new revenue opportunities, including events, partnerships, and targeted advertising to increase bookings.
- Monitor market trends and adjust pricing strategies to remain competitive and attract diverse clientele.
- Work with the club's marketing and events teams to drive engagement and interest in the facilities.
3. Financial Management & Reporting:
- Set and monitor budgets related to facility management, ensuring cost-effective operations.
- Regularly report to the Chairperson on occupancy rates, revenue performance, and marketing activities.
- Implement cost-saving measures without compromising service quality.
- Monitor client satisfaction and identify areas for improvement.
4. Facility Maintenance & Compliance:
- Ensure all accommodation facilities comply with health and safety regulations.
- Oversee regular cleaning, maintenance, and refurbishment programs.
- Work with contractors to ensure timely repairs and improvements are made to the facilities.
- Implement safety protocols and ensure the accommodation areas meet required standards.
Skills & Qualifications:
- Strong marketing and revenue generation skills, with a track record of increasing occupancy and profitability.
- Excellent communication and customer service skills, able to build and maintain client relationships.
- Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
- Knowledge of health and safety regulations related to accommodation facilities.
- Ability to work independently and as part of a team.
Desirable:
- Proven experience in facility management, hospitality, or property rental.
- Familiarity with managing accommodation or event spaces.
- Proficiency in using software to book dates & communicate with customers.
This role is pending receiving salary funding from partners, salary is negotiable for the right applicant & can also operate on a bonus per booking scheme.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
Do you have customer service experience?
Do you have experience in a role which requires relationship management experience?